{"id":314556,"date":"2023-12-04T08:49:56","date_gmt":"2023-12-04T13:49:56","guid":{"rendered":"https:\/\/lgcassociates.com\/?p=314556"},"modified":"2025-04-25T08:05:24","modified_gmt":"2025-04-25T12:05:24","slug":"staffing-technology-in-hospitality","status":"publish","type":"post","link":"https:\/\/lgcassociates.com\/es\/staffing-technology-in-hospitality\/","title":{"rendered":"Bridging the Gap: Staffing Technology in Hospitality"},"content":{"rendered":"<p><span data-contrast=\"none\">In our two-part series called Bridging the Gap, we\u2019re looking at the impact technology has on the hospitality industry. We\u2019re focusing on two topics in particular \u2013 the staffing process and the guest experience. In the first part of the series, we\u2019re diving into staffing technology in hospitality. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><!--more--><\/p>\n<h5><strong>Bridging the Gap: Staffing Technology in Hospitality<\/strong><\/h5>\n<p><span data-contrast=\"none\">As staffing continues to evolve with the digital era, more and more staffing technology is being implemented in hopes of easing employee recruitment and placement. But with this movement two types of companies have emerged \u2013 those that <\/span><i><span data-contrast=\"none\">are<\/span><\/i><span data-contrast=\"none\"> an app, and those that <\/span><i><span data-contrast=\"none\">have<\/span><\/i><span data-contrast=\"none\"> an app. Let us explain. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Companies that <\/span><i><span data-contrast=\"none\">are <\/span><\/i><span data-contrast=\"none\">an app:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Are hands off and rely on staffing technology to place workers on shifts, missing a key element in the placement process. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Often don\u2019t have a designated account manager or customer service team to assist with issues or concerns. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Prioritize technology and making money, leaving (themselves and) <\/span><a href=\"https:\/\/lgcassociates.com\/how-1099-works-and-what-risks\/\"><span data-contrast=\"none\">businesses that utilize them at risk<\/span><\/a><span data-contrast=\"none\"> for fines and lawsuits that can cost millions of dollars. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Companies that <\/span><i><span data-contrast=\"none\">have <\/span><\/i><span data-contrast=\"none\">an app:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Put customer service first, focusing on building long-lasting relationships with workers and clients.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Have real people behind their interface, making placements that fit both the workers&#8217; and clients&#8217; needs. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"none\">Understand the importance of proper employee classification to ensure both physical and fiscal safety. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">The main point to understand is that companies that <\/span><i><span data-contrast=\"none\">are<\/span><\/i><span data-contrast=\"none\"> an app rely on technology, while companies that <\/span><i><span data-contrast=\"none\">have<\/span><\/i><span data-contrast=\"none\"> an app leverage staffing technology as a tool; Without the technology they\u2019d still exist, while staffing technology companies would not exist without their platform. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Technology certainly has its place in both the staffing and hospitality industries. But sometimes leadership relies on it to an extent that\u2019s at best unnecessary, and at worst, counterproductive. Hiring apps and online tools can be helpful in finding workers, but they aren\u2019t the complete answer to staffing. Here are five pitfalls to be aware of when using companies that solely rely on staffing technology in hospitality.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"none\"> Lack of personal touch <\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Hospitality is a people-based business. You want candidates with people skills, and the best candidates are the ones who shine as individuals. Unfortunately, tech hiring tools don\u2019t help people shine. They provide little opportunity to draw out the personal attributes of an applicant, the very qualities that make the best employees for your business.\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol start=\"2\">\n<li><b><span data-contrast=\"none\"> Too much tech focus <\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Dig into the corporate websites of some of the more popular hospitality staffing technology and you\u2019ll find their internal hiring is focused primarily on technical roles \u2013 software engineers, cybersecurity experts, and the like. Those roles are critical to an app-based company\u2019s operations, but they don\u2019t provide expertise in the areas of hiring and hospitality management. When a business is a tech-first company, and a staffing company a distant second, it may not be able to offer the discernment needed to give you the best candidates.\u00a0 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol start=\"3\">\n<li><b><span data-contrast=\"none\"> No boots on the ground <\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">To meet a client\u2019s needs, a staffing company needs to be familiar with the local environment. Most tech-based hiring companies work out of a single office and have no local presence in the cities staff serves. Without boots on the ground, these companies can only guess about the specifics of the job market in a client\u2019s area. They might be able to connect a client with the right number of warm bodies, but it\u2019s questionable whether those candidates would represent the best fit for a client\u2019s needs.\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol start=\"4\">\n<li><b><span data-contrast=\"none\"> Lack of customer service <\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Even in the best hiring situations, problems can arise. With a hiring app, there\u2019s no one nearby to help sort out the difficulties. You either get the number of staff you need, or you don\u2019t, and there\u2019s no assurance that the workers you get will meet your quality expectations. With a reputable, traditional staffing company, on the other hand, you have a dedicated team member, often located in your city, who can help.\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol start=\"5\">\n<li><b><span data-contrast=\"none\"> Misclassification of workers <\/span><\/b><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">App-based hiring often looks like it will save you money, but there\u2019s a big risk in going with a bargain-basement online staffing company. Many of these companies advertise low fees but there\u2019s a risk. If a worker gets misclassified as independent contractors, when in fact, they meet all the criteria for being employees, it can leave the door open to lawsuits, fines, and wage violations. Recently, an on-demand hiring app company was hit with a <\/span><a href=\"https:\/\/www.cbsnews.com\/sanfrancisco\/news\/san-francisco-sues-hospitality-staffing-firm-qwick-workers-guaranteed-wages-benefits\/\"><span data-contrast=\"none\">lawsuit in San Francisco<\/span><\/a><span data-contrast=\"none\"> for allegedly misclassifying workers and denying them guaranteed wages and benefits. To avoid this risk, look for a staffing partner that classifies workers as employees and pays them appropriately.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Efficiency is crucial in both staffing and hospitality. Work smarter, not harder&#8230;right? But sometimes, the hard work is necessary to get the results you want: satisfied clients and employees. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Keep an eye on the LGC blog for the second installment of this two-part series titled, <\/span><i><span data-contrast=\"none\">Bridging the Gap: Hospitality Technology<\/span><\/i><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">***<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you\u2019re looking for a partner that understands your hiring needs and offers a simple staffing experience, look no further than LGC. We put customer service at the forefront of our operations while harnessing <\/span><a href=\"https:\/\/lgcassociates.com\/staffnow\/\"><span data-contrast=\"none\">staffing technology<\/span><\/a><span data-contrast=\"none\">, creating the perfect blend of digitization and hands-on management. Contact us today to connect with a <\/span><a href=\"https:\/\/lgcassociates.com\/contact-us\/\"><span data-contrast=\"none\">local staffing professional<\/span><\/a><span data-contrast=\"none\">. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our two-part series called Bridging the Gap, we\u2019re looking  [&#8230;]<\/p>\n","protected":false},"author":67,"featured_media":314558,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[64],"tags":[787],"class_list":["post-314556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employers","tag-staffing-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bridging the Gap: Staffing Technology in Hospitality - 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