{"id":4093,"date":"2021-09-14T17:25:12","date_gmt":"2021-09-14T21:25:12","guid":{"rendered":"https:\/\/lgcassocprod.wpengine.com\/?p=4093"},"modified":"2024-03-12T14:10:55","modified_gmt":"2024-03-12T18:10:55","slug":"part-3-hospitality-and-retail","status":"publish","type":"post","link":"https:\/\/lgcassociates.com\/es\/part-3-hospitality-and-retail\/","title":{"rendered":"Hospitality in the News |\u00a0Part Three of the Hospitality and Retail\u00a0Feature\u00a0"},"content":{"rendered":"<p><span data-contrast=\"auto\">Over the last couple of weeks, our\u00a0<\/span><i><span data-contrast=\"auto\">Hospitality in the News<\/span><\/i><span data-contrast=\"auto\">\u00a0series\u00a0took a deep dive into the hospitality and retail industries to better understand how they interact with one another.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><!--more--><\/p>\n<p><span data-contrast=\"auto\">In the\u00a0<\/span><a href=\"https:\/\/lgcassociates.com\/es\/hospitality-can-learn-from-retail\/\"><span data-contrast=\"none\">first part<\/span><\/a><span data-contrast=\"auto\">\u00a0of the hospitality and retail feature,\u00a0we looked at what\u00a0retail businesses can learn from hospitality businesses. Here are the key takeaways:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">More personalization \u2013\u00a0connect with customers any way you can.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Quality over quantity \u2013\u00a0making sure every customer has a great experience.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Upselling and recommendations \u2013 use personal suggestions to grow revenue for the business.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">In the\u00a0<\/span><a href=\"https:\/\/lgcassociates.com\/es\/hospitality-can-learn-from-retail-2\/\"><span data-contrast=\"none\">second part<\/span><\/a><span data-contrast=\"auto\">\u00a0of the feature, we examined the opposite;\u00a0what bars, restaurants, and hotels can learn from retail stores:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Showcase bestselling items \u2013 using menu layout to push higher priced products.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Improve efficiency \u2013 using technology to streamline certain processes.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Focus on the small details \u2013\u00a0little things like branded packaging can show you care.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The third and final part of this special feature will answer the question,\u00a0how can retail and hospitality continue to sustain during COVID and other future challenges?\u00a0Plus, are there ways they can work together\u00a0to support one another?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h5><b><span data-contrast=\"auto\">How Can Hospitality and Retail Sustain During COVID (and Future Challenges)<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h5>\n<p><span data-contrast=\"auto\">By\u00a0knowing\u00a0what hospitality and retail can learn from one another,\u00a0we\u00a0can better understand how these industries can succeed during challenging times, like the pandemic.\u00a0In the first part of this feature, we touched on how similar\u00a0retail and hospitality are, despite them being\u00a0in\u00a0separate sectors.\u00a0Both provide a service to customers that supplies them with a product they need\/want. That\u2019s why the following\u00a0information about sustaining during COVID applies to both\u00a0industries.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h6><b><span data-contrast=\"auto\">Learn how to adapt quickly<\/span><\/b><\/h6>\n<p><span data-contrast=\"auto\">COVID helped show us the importance of adaptability. Being able to quickly pivot operations can be the difference between sustaining through difficult times or being forced to close for good. In terms of retail and hospitality, this may mean testing new delivery or ordering software, adjusting your hours, or updating your offerings to add or remove anything you deem necessary. Listen to your audience to understand what products and services are important to them.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h6><b><span data-contrast=\"auto\">Understand your ideal audience*<\/span><\/b><\/h6>\n<p><span data-contrast=\"auto\">In this case,\u00a0*<\/span><b><span data-contrast=\"auto\">ideal customer base<\/span><\/b><span data-contrast=\"auto\">.\u00a0While this is always crucial, it\u2019s especially key during a pandemic or other challenges that impact your revenue stream. You don\u2019t want to waste resources or money\u00a0advertising to people who aren\u2019t interested in your products. Consider\u00a0who\u00a0your ideal customer\u00a0was, is right now, and who they\u2019ll be in the future.\u00a0Are they\u00a0all different or the same?\u00a0Then use this information\u00a0for advertising.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h6><b><span data-contrast=\"auto\">Prioritize upskilling and\u00a0crosstraining\u00a0<\/span><\/b><\/h6>\n<p><span data-contrast=\"auto\">We\u2019re all aware of the <a href=\"https:\/\/www.bls.gov\/blog\/2022\/labor-market-dynamics-during-the-covid-19-pandemic.htm#:~:text=The%20U.S.%20labor%20market%20experienced,the%20survey%20began%20in%201939.\">impact<\/a> COVID had on the job market, after hundreds of thousands of people lost their jobs. As you\u2019re\u00a0making new hires, consider candidates who have experience that translate to working multiple positions. Or people who have a desire to learn\u00a0new skills. In doing so, you can\u00a0(re)build your team with employees who have multiple functions\u00a0and can jump into another role if needed in the future.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h6><b><span data-contrast=\"auto\">Invest in new technologies<\/span><\/b><\/h6>\n<p><span data-contrast=\"auto\">Briefly mentioned above, finding new technology that can help you sustain during the pandemic is a wise investment. Consider\u00a0software\u00a0that may help streamline certain processes or provide low\/no contact options for customers.\u00a0Offering such amenities may help prevent you from temporary closures down the line.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h5><b><span data-contrast=\"auto\">How Hospitality and Retail Can Support One Another<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h5>\n<p><span data-contrast=\"auto\">More often than not, these industries aren\u2019t in much competition with each other. By supporting one another&#8217;s sustainability and growth, both can succeed. Some of the ways retail and hospitality can support each other include:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Connect with local retail stores\/restaurants\u00a0to create mutual benefits or discounts for customers who patronize both places.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Talk to local organizations about setting up street fairs to bring business to the community.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Create \u201cindustry days\/nights\u201d where retail employees and hospitality employees\u00a0can be customers of\u00a0each others\u00a0businesses.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Hospitality and retail is a natural pairing. What\u2019s a shopping trip without grabbing lunch? Or dinner without the movies? By working together, these two industries can learn from each other and continue to succeed even through tough times. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">***<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">Did you know that LGC can assist both hospitality and retail clients with staffing requests?\u00a0Don\u2019t wait until you\u2019re short-staffed, contact us today.<\/span><\/i><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Over the last couple of weeks, our\u00a0Hospitality in the News\u00a0series\u00a0took  [&#8230;]<\/p>\n","protected":false},"author":67,"featured_media":312728,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[106],"tags":[406,541],"class_list":["post-4093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-hospitality-in-the-news","tag-retail-and-hospitality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hospitality in the News |\u00a0Part Three of the Hospitality and Retail\u00a0Feature\u00a0<\/title>\n<meta name=\"description\" content=\"This feature\u00a0takes a deep dive into the hospitality and retail industries to better understand how they interact with one another.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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