As a Hotel Housekeeper, you will play a crucial role in ensuring the cleanliness and comfort of guest rooms and common areas in a hotel or resort. You will be responsible for maintaining high standards of cleanliness and hygiene to provide a pleasant and safe environment for guests. Your main duties will include cleaning guest rooms, public areas, and other designated spaces, making beds, replenishing supplies, and ensuring that all areas are tidy and well-maintained.

Responsibilities:

• Room Cleaning: Clean and sanitize guest rooms according to hotel standards, including making beds, dusting, vacuuming, mopping, and cleaning bathrooms. Ensure that all areas are thoroughly cleaned and well-maintained.
• Public Area Cleaning: Clean and maintain the cleanliness of public areas such as lobbies, corridors, elevators, and other common areas. Sweep, mop, vacuum, dust, and clean all surfaces, fixtures, and furnishings.
• Supply Replenishment: Replenish supplies in guest rooms, such as linens, towels, toiletries, coffee, and other amenities. Ensure that all supplies are stocked adequately and report any shortages to the supervisor.
• Laundry Management: Collect, sort, wash, dry, fold, and organize hotel linens, towels, and other laundry items as per hotel standards. Handle delicate items with care and follow proper laundry procedures.
• Reporting and Record-Keeping: Report any damages, maintenance needs, safety hazards, or lost and found items to the supervisor promptly. Maintain records of daily cleaning tasks and completed work orders.
• Guest Requests: Respond to guest requests for extra amenities, room cleaning, or other special requests in a timely and efficient manner. Provide excellent customer service and ensure guest satisfaction.
• Adherence to Health and Safety Standards: Follow all hotel policies, procedures, and safety regulations, including proper handling of cleaning chemicals, use of personal protective equipment (PPE), and compliance with health and safety guidelines.
• Team Collaboration: Collaborate with other hotel staff, such as front desk, maintenance, and management, to ensure smooth operations and guest satisfaction. Work as part of a team to achieve common goals.

Qualifications:

• Proven experience as a Housekeeper in a hotel or hospitality setting.
• Knowledge of proper cleaning methods, techniques, and equipment used in hotels.
• Familiarity with hotel room categories and their specific cleaning requirements.
• Excellent time management and organizational skills.
• Attention to detail and commitment to cleanliness and hygiene.
• Ability to work independently and efficiently in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to handle guest requests and complaints professionally.
• Physical stamina to perform cleaning tasks, including lifting and moving heavy objects.
• High school diploma or equivalent qualification.

Note: This job description is intended to outline the general responsibilities and qualifications of the Hotel Housekeeper role and is not exhaustive. Additional duties, responsibilities, or qualifications may be required or assigned by the employer or supervisor based on specific needs and requirements of the hotel.